Angel Help Page

ANGEL Login Help
All GCCC students have an ANGEL login after their enrollment has been processed. If you do not know your login or password, please refer to the information below for assistance:

What is my USER NAME and PASSWORD?
Your login is composed of your lastname and firstname with a period separating the two. Example: smith.john

Your Default Password is your full date of birth in YYYYMMDD style. Example: Nov 2, 1980 would be written as 19801102. You will be required to change your password after logging in for the first time. After you change this password, you must use your chosen password. Please write down your password in a safe place and keep it secure.

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When will I get my Angel Username and password?
Your Angel username and password will only become active in the semester when you begin taking Angel courses. For example, if you register for the Spring semester, your account will only become active in the Spring. You will receive an email in your student email account when your account is created.

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ANGEL Customization Help

How do I forward my Angel mail to an external mail account?
Click the "Preferences" button on the toolbar on the left side of the screen -- it resembles a wrench.
Click "System Settings", and under "Forwarding Address" enter the address of the email that you would like your Angel mail to be forwarded to. Under "Forwarding Mode" choose the method you would like to use.

"Do not forward my mail" will keep your messages in Angel and will not forward to your external account.
"Forward my mail and mark as read" will mark your message as read in Angel but forward it to your external account.
"Forward my mail and keep as new" will keep your message marked as new in Angel, and forward it to your account.
"Forward my mail and delete" will forward it to your external email, but not forward it.

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ANGEL Troubleshooting Tips

1. What browser are you using?
   — To find this, start your browser and select Help > About…
    
2. Are you using AOL, Compuserve, Netscape, or any other browsers designed by AOL?
   — ANGEL is not compatible with any of the browsers created by AOL, which includes Compuserve and Netscape. When connected to the Internet, minimize AOL, Compuserve, or Netscape and open an Internet Explorer or Firefox browser SEPARATELY of your program to access ANGEL.
4. Are you using a Mac?
5. — ANGEL does not presently support the Apple Safari browser, which is the default browser for Macs. You can, however, download the free Firefox web browser, which will allow Mac users to use Angel with no difficulty.
7. Are any other browser applications, pop-up blockers, or games running?
   — This can severely affect your system performance. This includes browser add-ons like Google or Yahoo toolbars. Close or disable any other browser applications, add-ons or games while you are accessing ANGEL. Do not use these applications while taking tests.
    
8. Is ANGEL a trusted site in your browser?
   — From the Menu Bar, choose Tools > Properties > Security >Trusted Sites Icon>Sites button> add the following: http://angel.gulfcoast.edu. Turn off the "require https" check box before clicking OK.
    
9. Is your security level on the browser set correctly?
   — It is highly recommended that your browser settings be set medium to medium high
11. Are you only logging in once?
12. — For your security, ANGEL uses browser security and cookies to ensure that you are logged in only one time. If you log in a second time after you have logged in, your first session will become invalid. This is particularly important while taking tests: while you are taking tests, never log in to Angel twice, or you will receive an authentication error on your test because your test taking session will be invalidated by the second log-in.
14. Is your cache refreshing with every visit?
    — To check your cache settings choose Tools>Internet Options>General Tab> Temporary Internet Files >Settings – Here you need to select Choose ‘Every Visit to the Page’ and click the OK button.
     
15. You may need to clear out your temporary Internet files.
    — If you use Internet Explorer 6: Tools>Internet Options>General – Temporary Internet Files – Then click Delete File/Delete all offline content and click OK.
    — If you use Internet Explorer 7: Tools>Internet Options>General Browser History – click Delete > Temporary Internet Files > Delete Files.
     
16. Are you bookmarking a page inside of ANGEL?
    — While you may bookmark the ANGEL sign-on page, bookmarking pages inside of ANGEL will result in various errors including messages that you are a guest and that your session has timed out. You must log-in to ANGEL each time you wish to use it.
18. Are you blocking cookies?
19. — Cookies are required to verify that you are logged in to your Angel and ensure that you have the appropriate access to enter areas you have been granted permission to enter, including your tests. Therefore, under the Privacy tab, ensure that your security level is set to at least Medium. Additionally, software such as Norton Internet Security have options to block cookies. You should be allowing cookies to be set on your computer, or you may get an authentication error when taking tests.
21. Are you blocking pop-ups?
22. — Many Angel pages make use of pop-up pages. Ensure that you have either added Angel as a trusted site (see above) or disabled any pop-up blockers that you may be running. Please note that programs such as Yahoo! Toolbar and Google Toolbar have pop-up blockers that function separately of the one for your web browser, and you will need to disable these separately of your web browser's pop-up blocker by following the instructions in your pop-up software.
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24. Do you regularly scan for spyware, malware, viruses?
    — Spyware and malware can cause many applications on your computer to function poorly or not at all. You should ensure that you scan your computer regularly, as they can cause you to not be able to access Angel at all, or can interfere with the normal operation of your computer.

Do you get red x's or blank spaces where there should be equations in math tests?
— You need to install the Java software, which can be downloaded by following a link from the Angel Software Download Page.

If you are using Internet Explorer and you are still experiencing problems, or if you would like to leave your Internet Explorer settings as they are, you may try downloading the Firefox browser and using it to access ANGEL.

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Angel Software Downloads

Do you need special software to access Angel?
— Angel requires the Java software to be installed, and Javascript to be enabled in your web browser. Additionally, to view special content such as Word or Powerpoint presentations without Microsoft Office, you will need to download an appropriate viewer. You can download all essential software from the Angel Software Download page by clicking on this link.

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Course Related Issues

Are your courses not showing up?
1. ANGEL courses automatically appear the NEXT BUSINESS DAY after you register for them. This means that if you register on a Friday for a course, it will appear on Monday. The mainframe must process your registration and transmit it to the Angel system.

2. Your instructor may not have enabled your course yet. It is at the discretion of the instructor when to make courses available to students (the Help Desk cannot enable instructor's courses), and some instructors require you to attend orientation or contact them first. You may need to contact your instructor to get this resolved.

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Contacting Help Desk
Before you contact the Help Desk, please collect the following information:

• Your contact information (First and Last Name, Email, Phone)
• Your username.
• In what course and section number are you experiencing a problem? (ex: BSC1001 section 1234)
• Is your problem happening on a home computer or on campus?

Once you have collected the necessary information, you may contact the Help Desk:

Phone: 850-769-1551, Ext. 3303
Email: angelhelp@gulfcoast.edu

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 information to most quickly and accurately resolve your situation.